REFUND & RETURNS

1. Refund & Return Policy

60-Day Return Window
You have 60 days from the date of delivery to initiate a return request.

2. Return Eligibility

To qualify for a full refund, all items must meet the following conditions:
- Unopened and unused
- Seals intact
-Returned in the original packaging

All returned items are carefully inspected by our team. If the above conditions are not met, we will be unable to issue a refund, and the item may be returned to you at your expense.

We reserve the right to determine, at our sole discretion, whether returned items are in resalable condition.

3. Damaged, Faulty, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Kindly include clear photos or videos so we can assess the issue quickly and provide the best resolution.

4. Refund Process

Once your return is received and inspected, we will notify you via email. Approved refunds are processed within 7 business days from the date we receive the return
Funds will be returned to your original payment method within 5 business days after processing. You will receive an email confirmation once your refund has been issued

Delayed Refunds

If you haven’t received your refund after 10 business days from receiving our confirmation email, please contact us at:
📧 support@tryaurvela.com
We are committed to providing high-quality products and a transparent, customer-first experience. If you have any concerns, our support team is always here to help.